CRUCIAL CONFRONTATIONS: TOOLS FOR RESOLVING BROKEN PROMISES, VIOLATED EXPECTATIONS, AND BAD BEHAVIOR By Kerry Patterson & Joseph Grenny & Ron Mcmillan & Al Switzler **Mint Condition**.
Crucial Confrontations: Tools for Resolving Br- paperback, 0071446524, Patterson
ISBN: 0071446524. Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior. Author: Grenny, Joseph; McMillan, Ron; Patterson, Kerry; Switzler, Al. Sku: 0071446524-3-18905404.